Help & FAQ — VEDRA
Quick answers. Still stuck? WhatsApp us.
Orders & payment
Can I pay cash on delivery?
Yes, in all 27 governorates. Open the package, check it, then pay the courier.
Is paying online cheaper?
Yes. Card, wallet or InstaPay takes 5% off at checkout.
How does Buy 2, Get 1 Free work?
Add any 3 pieces. The lowest-priced one is free. No code needed, and it repeats every 3 pieces.
Can I change or cancel my order?
Message us on WhatsApp within 2 hours of ordering.
Shipping
How fast is delivery?
Cairo & Giza: 1–2 business days. Other governorates: 2–7. Orders before 16:00 ship the same day.
How much is shipping?
From EGP 65 by governorate. Free over EGP 1,500.
Do you deliver next day?
Yes, in Cairo and Giza for EGP 60 extra. Order before 16:00.
Fit & fabric
How do your pieces fit?
Boxy and relaxed. Hoodies and tees run roomy — size down for a closer fit. Sweatpants and shorts fit true to size.
Are they really unisex?
Yes. Every piece is cut for all bodies. Women usually size down one.
Will it shrink?
No. Every fabric is pre-shrunk or garment-dyed. Wash cold, hang dry.
Is the white tee see-through?
No. At 240 GSM it's fully opaque.
Returns & exchanges
What if it doesn't fit?
Exchange it free within 14 days. Our courier swaps it at your door.
Can I get a refund?
Yes. Return unworn pieces with tags within 14 days. Refunds land within 5 business days.